Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Inflatables Co., Ltd. supplies inflatable amusement and recreational products for commercial operators, event businesses, rental companies, sports facilities, water parks, and other international buyers. Our ordering process is designed to keep product specifications, customization, payment, production, delivery, and after-sales communication clear from the beginning.

1. Inquiry and Product Selection

Begin by sending us the product types and quantities you are interested in, such as inflatable bouncers, obstacle courses, slides, combo units, climbing products, water games, pools, sports games, bumper balls, zorb balls, or other customized inflatable equipment.

To help us prepare an accurate response, please include as much of the following information as possible:

If you are not sure which product configuration is suitable, please describe your project, venue, and operating requirements. Our team can review the information and suggest a practical product solution.

2. Customization and Quotation

China Loong Inflatables Co., Ltd. can review requests for customized shapes, themes, colors, printed graphics, logos, dimensions, layouts, and accessory configurations. Customization details are evaluated according to the product design, intended use, materials, production requirements, and order quantity.

After reviewing your requirements, we will provide a quotation based on the confirmed specifications. The quotation may include product pricing, customization costs, packaging details, and shipping information when applicable. Final pricing and commercial terms are subject to confirmation of the complete order details and destination.

Please review the quotation carefully and inform us of any required changes before order confirmation. A revised quotation may be prepared when the product design, quantity, shipping method, or other specifications change.

3. Order Confirmation

Before production begins, both parties should confirm the product specifications and commercial details. The order confirmation may include the following information:

For customized products, production should proceed after the relevant design or artwork has been reviewed and approved. Please ensure that company details, delivery information, artwork, and product specifications are correct before giving final approval.

4. Payment Terms

Payment arrangements are confirmed according to the product type, customization requirements, order value, production conditions, and other commercial details. The applicable payment method, payment schedule, currency, banking information, and related terms will be stated in the confirmed quotation, invoice, or order documents.

Production and order processing will be arranged according to the confirmed payment status and agreed commercial terms. Buyers should use the payment information provided in the official order documents and contact our team if any payment detail requires clarification.

5. Production and Quality Check

After the order details and required payment arrangements are confirmed, production will be scheduled according to the product requirements. Our team may communicate with the buyer during production when clarification is needed regarding artwork, dimensions, accessories, or other technical details.

For customized orders, production information, design details, or progress images may be shared for communication and confirmation when appropriate. Any requested changes should be submitted as early as possible, because changes after production has started may affect the schedule or cost.

Before shipment, the products and packaging are checked according to the confirmed order specifications. The inspection focus may include appearance, dimensions, printed details, accessories, inflation-related components, package contents, and other applicable requirements.

6. Packing and Delivery

Products are packed according to their structure, size, materials, shipping requirements, and the agreed order details. Packaging arrangements may include folded product packages, accessory packages, protective materials, cartons, bags, or other suitable solutions when applicable.

Shipping arrangements are confirmed according to the destination, order volume, product dimensions, required delivery method, and buyer preferences. Available transportation may vary by order and destination. The final shipping method, freight cost, shipping terms, documentation, and estimated schedule are subject to confirmation before dispatch.

Before shipment, please confirm the consignee name, delivery address, contact details, and any special customs or shipping document requirements. Once the goods are dispatched, relevant shipping information will be communicated according to the agreed arrangement.

7. After-Sales Support

After receiving the order, please inspect the packages and products as soon as reasonably possible. If you identify a shortage, visible damage, product issue, or specification discrepancy, contact China Loong Inflatables Co., Ltd. promptly and provide the order reference, product details, photographs, videos, and a clear description of the issue.

Our team will review the information and discuss the appropriate next steps according to the order documents, product condition, shipping situation, and specific circumstances. We can also communicate with buyers regarding product use, installation questions, accessories, replacement parts, and future order requirements when applicable.

Important Information for International Buyers

To avoid delays, please provide complete and accurate product, artwork, payment, and delivery information. Import duties, customs clearance, local taxes, permits, and destination-specific requirements should be reviewed by the buyer unless otherwise agreed in writing. All prices, production arrangements, delivery schedules, and shipping terms remain subject to the final confirmed order details.

For a quotation or customized solution, please send your requirements to China Loong Inflatables Co., Ltd. Our team will review the project information and respond with the appropriate product and order details.

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